Southwest Recovery Services
Data Furnisher Reporting Roadmap
What can be reported, to whom, when, and by what rules — Experian & CSC Equifax
Updated July 2026
Sources FCRA · NCAP · HIPAA · State Law
Bureaus Experian · CSC Equifax
How to use this table: Green = reportable today under current rules. Amber = conditional — specific rules apply before reporting. Red = cannot be reported to the big-3 consumer CRAs. Always cross-reference the state the consumer resides in before reporting any account.
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Debt / account type Experian CSC Equifax FCRA time limit Wait before reporting Key conditions
Credit card — consumer REPORT REPORT 7 yrs from DOFD None — report at first delinquency Original creditor name + type required. Update monthly.
Auto loan / lease REPORT REPORT 7 yrs from DOFD None Report deficiency balance post-repossession. Include DOFD within 90 days.
Personal loan / installment REPORT REPORT 7 yrs from DOFD None Confirm contractual basis. Payday loans are accepted but check state usury laws.
Mortgage / HELOC REPORT REPORT 7 yrs from DOFD None Report deficiency after foreclosure or short sale. Include DOFD.
Student loan — federal REPORT REPORT 7 yrs from DOFD None — but CARES Act COVID rules applied through 2022 HEA §1080a requires federal student loan servicers to report to all 3 nationwide CRAs monthly. SAVE Plan court order (Mar 2026) — DOE collection status changing; monitor.
Student loan — private REPORT REPORT 7 yrs from DOFD None Standard collection tradeline. Include original creditor (private lender name).
Medical debt (standard) CONDITIONAL CONDITIONAL 7 yrs from DOFD 1 year from DOFD — NCAP insurance/dispute resolution buffer (increased from 180 days, eff. July 1, 2022) Paid medical debt: remove immediately. Under $500: removed by big-3 voluntarily. Register as medical information furnisher. Encode provider per FCRA §605(a)(6). 15 states ban or limit — see State tab.
Medical — paid in full REMOVE REMOVE Must be deleted immediately upon payment NCAP and all three bureau policies. Report deletion upon receipt of payment confirmation.
Medical — under $500 EXCLUDED EXCLUDED Not accepted by big-3 per voluntary bureau policy Big-3 voluntarily removed all medical collections under $500 in 2023. Do not submit — will be rejected or purged.
Medical debt in ban states DO NOT REPORT DO NOT REPORT Prohibited by state law CA, CO, CT, DE, IL, ME, MD, MN, NJ, NY, OR, RI, VT, VA, WA — see State tab. Legal uncertainty due to Oct 2025 CFPB preemption rule but state laws remain on books.
Utility — electric, gas, water CONDITIONAL CONDITIONAL 7 yrs from DOFD Varies — some bureaus require 90+ days past due Must arise from a service agreement / contract. Not all utility companies report. Some states have low-income disconnection protections that affect collectability. Original creditor name required.
Telecommunications (wireless/cable) REPORT REPORT 7 yrs from DOFD None typically Strong contract basis. Include original creditor. Early termination fees are contractual — reportable.
Rent / lease arrears REPORT REPORT 7 yrs from DOFD None — lease is a contract Rental arrears are contractual debt. Equifax has specific rental data reporting policies. Include original creditor. Eviction judgments not on big-3 credit reports (NCAP) but debt remains reportable.
HOA / condo assessments CONDITIONAL REPORT 7 yrs from DOFD Per bureau policy — confirm before reporting Assessments are consumer debts — reportable. HOA fines and penalties are NOT — non-contractual. Only Equifax confirmed acceptance of HOA assessment data. Verify Experian acceptance separately for your portfolio.
Government / municipal fines (parking, traffic) DO NOT REPORT DO NOT REPORT Prohibited — non-contractual NCAP 2015: debts not arising from a contract or agreement to pay cannot appear on credit reports. Parking tickets, speeding tickets, court fees, library fines all excluded. Experian policy predates NCAP.
Civil judgment DO NOT REPORT DO NOT REPORT 7 yrs per FCRA (but moot) Not accepted — NCAP/bureau policy Removed July 2017 / April 2018. 96% of civil judgments lacked required SSN/DOB PII. Judgment still enforceable via wage garnishment and bank levy — see enforcement tab. Underlying collection debt still reports normally.
Tax lien (civil / state) DO NOT REPORT DO NOT REPORT 7 yrs (paid) per FCRA Not accepted — NCAP 2017 Removed 2017. ~50% lacked SSN/DOB PII. IRS tax liens may appear via other specialty CRAs but not consumer credit reports from big-3.
Bankruptcy (Ch. 7) REPORT REPORT 10 yrs from filing date FCRA sets 10-year clock Only public record still reported by big-3 after NCAP. Freeze all collection reporting on accounts included in BK until discharge or dismissal. Note case number when consumer discloses filing.
Bankruptcy (Ch. 13) REPORT REPORT 7 yrs from filing date 7-year clock (not 10). Cease all collection activity on filed accounts — automatic stay.
Charged-off accounts REPORT REPORT 7 yrs from DOFD None — report at charge-off Report as "charged off." Continue reporting monthly until removed. DOFD does not reset at charge-off date — use original DOFD from creditor.
Gym / membership fees (original creditor) CONDITIONAL NOT ACCEPTED 7 yrs from DOFD (once placed) None once placed with a collector Equifax's own furnisher FAQ explicitly excludes "future services" data (names gym memberships) from original-creditor furnishing — gyms cannot self-furnish open membership accounts. Experian's furnisher materials only say generically that "certain types of data" aren't accepted, without naming this example — do not assume identical scope. Once assigned to a third-party collection agency, the debt is furnished as an ordinary collection tradeline (not "future services") and is routinely accepted by both bureaus — this is why placement with SW Recovery, not self-furnishing, is the path to reportability.
Buy Now Pay Later (BNPL) CONDITIONAL CONDITIONAL 7 yrs from DOFD Limited bureau acceptance — verify Most BNPL loans are not included in standard credit reports. Reporting is evolving — some major BNPL providers now report. Collection on BNPL default is reportable as a standard collection tradeline.
Child support / alimony CONDITIONAL CONDITIONAL 7 yrs from DOFD Only if court-ordered and in arrears Court-ordered domestic support obligations are reportable as collections when past due. Wage garnishment for child support operates differently — exempt from CCPA limits. Must have court order verification.
"Pay for tradeline" services PROHIBITED PROHIBITED Both Experian and Equifax explicitly prohibit furnishers who report "pay for tradeline" schemes. Violates data integrity standards.
Self-reported tradelines PROHIBITED PROHIBITED Neither bureau accepts furnishers reporting tradelines on themselves.
Two separate clocks run simultaneously: (1) when you can first report an account (waiting period), and (2) how long negative info stays on the report (FCRA obsolescence). Both must be tracked independently per account.
Credit Cards / Loans
0
day waiting period
Can report at first delinquency. Include DOFD in submission. Must provide negative information notice to consumer within 30 days of first reporting.
NO WAIT
Medical Debt
1
year from date of service/DOFD
Increased from 180 days (6 months) to one full year, effective July 1, 2022, per joint Equifax/Experian/TransUnion policy. Do not report before the 1-year mark. Verify insurance status before placement. Remove immediately upon payment.
WAIT REQUIRED
Telecom / Cable
0–30
days — check bureau policy
Contractual basis strong. Most bureaus accept at first delinquency. Verify Experian and Equifax specific intake requirements at onboarding for your account type.
NEAR IMMEDIATE
Utilities
90+
days past due (typical)
Many bureaus require 90 days past due before accepting utility collections. Confirm with your Experian/Equifax data rep at portfolio setup.
WAIT LIKELY
Rent / Lease
0
day waiting period
Lease is a contract — reportable at first delinquency. Equifax has specific rental reporting policies. Note: eviction judgments no longer on reports, but lease debt is.
NO WAIT
Student Loans (Federal)
270
days (9 months to default)
Federal student loans enter default at 270 days past due under HEA. DOE servicers must report monthly. SAVE Plan litigation (Mar 2026) — monitor DOE guidance on collection resumption.
STATUTORY WAIT
Auto Deficiency
0
post-repossession
Report deficiency balance after repossession and auction. Use original DOFD (first missed payment), not the repo date. Repo date does not reset the 7-year clock.
REPORT IMMEDIATELY
HOA Assessments
30–60
days past due (confirm)
Assessment arrears are contractual. Verify Equifax acceptance in your member agreement. HOA fines/penalties: never report — non-contractual and will be rejected.
CONFIRM FIRST
Item type FCRA max on report Clock starts Notes
Most negative items (collections, charge-offs, late pays)7 yearsDate of First Delinquency (DOFD)DOFD is frozen at original delinquency — never re-ages. Must be reported to CRA within 90 days of placement.
Chapter 7 bankruptcy10 yearsFiling dateLongest FCRA retention period. Only public record still reported by big-3 after NCAP.
Chapter 13 bankruptcy7 yearsFiling date7-year clock — shorter than Ch. 7. Consumer is in repayment plan.
Medical debt (unpaid, >$500)7 years from DOFDDOFD (after 1-year wait)Cannot appear before 1 year from date of service (increased from 180 days, eff. July 1, 2022). Remove upon payment. State bans may apply.
Civil judgment7 yrs per FCRA — but BUREAU POLICY REMOVESEntry date (FCRA) — mootFCRA still allows it, but all three major bureaus removed them in 2017–2018 due to NCAP accuracy standards. Underlying collection account still reports separately on its own 7-year clock.
Tax lien (unpaid)7 yrs per FCRA — but BUREAU POLICY REMOVESFile date — mootRemoved per NCAP 2017. Required SSN/DOB not available in most tax lien filings.
Collections updated regularly7 yrs from DOFDDOFDNCAP: collections not updated for >6 months may be purged by CRAs proactively — must report monthly to maintain the tradeline.
Collections under $100Ignored by FICO 8, 9, 10Still technically reportable, but FICO scoring models ignore them. Minimal collection leverage; evaluate ROI before reporting.
The DOFD rule — the most important single field in your Metro 2 file
RULE
DOFD must reflect the original delinquency — the month and year the consumer first went delinquent before the account was placed for collection, charged off, or subjected to similar action. This is the date from the original creditor.
RULE
You have 90 days after first reporting a delinquent/collection account to provide the DOFD to the CRA. If you can't get it from the original creditor, use reasonable procedures to estimate — but never use a date after the placement date.
RULE
Re-aging is never permitted. You cannot reset the DOFD when an account is sold, transferred, or re-placed. The original DOFD follows the account forever. Re-aging is a direct FCRA violation and triggers private litigation.
PRACTICE
Include DOFD in your initial Metro 2 file submission — do not wait for the 90-day deadline. Bureau data analysts may flag incomplete submissions for correction.
Reporting any of the items below is a direct FCRA violation or will be rejected outright by the bureau. Both carry liability. Willful violations entitle consumers to actual + punitive damages plus attorney fees.
Federal absolute prohibitions
FCRA
Inaccurate or unverifiable data — Illegal to report data you know or have reason to believe is inaccurate. If investigation can't verify → must delete, not re-report.
FCRA
Time-barred items — Any negative item beyond its FCRA obsolescence window (7 or 10 years). Check DOFD before every submission cycle.
FCRA
Identity theft accounts — If a CRA notifies you that a reported account is blocked due to ID theft, you cannot re-report it unless you verify with 100% confidence it is correct. Cannot sell, transfer, or place that debt for collection either.
FCRA
Re-aged accounts — Cannot reset the DOFD. Selling or re-placing an account does not restart the 7-year clock.
ECOA/FCRA
Discriminatory reporting — Cannot treat accounts differently based on race, color, religion, national origin, sex, marital status, age, or receipt of public assistance income.
HIPAA
Medical PHI beyond minimum necessary — Diagnoses, procedure codes, treatment notes, or any data that identifies the specific provider or service. Psychotherapy notes: absolute prohibition under any circumstance.
NCAP bureau-policy prohibitions (all three major bureaus)
NCAP
Civil judgments — Removed April 2018. Not accepted. 96% lacked required SSN/DOB PII. Enforcement still available via wage garnishment and bank levy.
NCAP
Tax liens — Removed July 2017. ~50% lacked PII. State and IRS tax liens no longer on consumer reports from big-3.
NCAP
Non-contractual debts — Parking tickets, speeding tickets, library fines, court fees, municipal violations. Not arising from a voluntary agreement to pay = not reportable.
NCAP
Medical collections under $500 — Voluntarily removed by all three bureaus in 2023. Submissions will be rejected or purged.
NCAP
Paid medical debt — Must be removed immediately upon confirmation of payment. NCAP policy since 2017.
NCAP
Stale collections (6+ months inactive) — CRAs proactively purge collection tradelines not updated for more than 6 months. Monthly reporting is mandatory to maintain any tradeline.
Bureau-specific rejections
EQUIFAX
Pay-for-tradeline schemes — Explicitly prohibited per Equifax's published commercial furnishing requirements. Account terminated on discovery. Experian's furnisher materials contain a general "certain types of data not accepted" disclaimer but do not publish this example by name — treat as prohibited across both as a matter of practice.
EQUIFAX
Self-reported tradelines — Furnishers reporting tradelines on themselves are explicitly barred per Equifax's published requirements. Not separately confirmed in Experian's public materials, though the same practice risk applies.
EQUIFAX
Future-services debts — Gym memberships, subscription pre-payments, and other future-services-based data are explicitly named as not accepted in Equifax's own data furnisher FAQ. Experian's furnisher materials only state generically that "certain types of data" are not accepted, without naming examples — do not assume Experian's exclusion list mirrors Equifax's exactly. Note: this exclusion applies to original-creditor furnishing; once assigned to a third-party collector, the debt is furnished as an ordinary collection tradeline and is not subject to this exclusion (see Collections tab).
EQUIFAX
Submissions missing original creditor name — Per NCAP, original creditor name and Creditor Classification Code are mandatory fields. Missing = rejection.
Conditionally prohibited — state law bans
15 STATES
Medical debt in ban states — CA, CO, CT, DE, IL, ME, MD, MN, NJ, NY, OR, RI, VT, VA, WA. Do not furnish medical accounts where consumer's address is in a ban state. Track consumer address carefully.
SUD ACCOUNTS
Substance use disorder records (42 CFR Part 2) — From federally-assisted SUD programs, require specific patient authorization naming the recipient before any disclosure. General BAA is not sufficient.
PSYCHOTHERAPY
Psychotherapy notes — HIPAA absolute prohibition. Accounts where the only validation data involves psychotherapy notes cannot be placed for collection or reported.
NO SURPRISES ACT
Surprise medical bills — The No Surprises Act (eff. Jan 2022) bars surprise billing for certain out-of-network emergency services. If a debt collector reports or tries to collect a debt barred by the No Surprises Act, it may violate FCRA or FDCPA. Verify the underlying debt's validity before reporting.
BANKRUPTCY
Active bankruptcy accounts — Once a consumer files and discloses their case number, all collection reporting activity on included accounts pauses under the automatic stay until discharge or dismissal.
Both bureaus share FCRA and NCAP obligations — but they have different technical formats, minimum account thresholds, portal systems, and data acceptance policies. Each bureau requires a separate Data Furnisher / Member Agreement. Maintain separate submissions for each.
⬡ Experian
FORMAT
Metro 2® format only. Electronic submission via secure FTP or HTTPS.
REPORTING
Full portfolio monthly — all current, delinquent, and charged-off accounts. No skipping cycles.
DISPUTES
e-OSCAR required — register at e-Oscar.org. Used for consumer disputes and off-cycle updates (AUDs).
PORTAL
FurnisherHub — furnisherhub.experian.com. Primary portal for file submissions and interaction with Experian data team.
ONBOARD
Call 1-800-831-5614, select option 3. Or submit form at experian.com/business. Specify account types: Collections, specify medical if applicable.
MEDICAL
Must register as "medical information furnisher" per FCRA §623(a)(9) before first medical submission. Encode provider name using Metro 2 Creditor Classification code 02.
NON-CONTRACT
Policy predates NCAP — Experian has never accepted non-contractual debts (fines, tickets, library fees) as furnished tradelines. Caveat: Experian's own consumer-facing content notes small non-contractual collections (e.g., parking tickets) can still appear if sent to collections and the balance exceeds $100 — treat as a data point to verify per account, not a guarantee of exclusion.
WATCH
CFPB has active lawsuit against Experian (2025) alleging failure to investigate disputes. Increased scrutiny on all furnisher dispute handling practices.
◉ CSC Equifax
FORMAT
Metro 2® format for financial institutions. Non-financial contributors must use Equifax's standard commercial layout template — Metro 2 not accepted for non-financial.
REPORTING
Full portfolio monthly (preferred). Exception: banks reporting SBA loans only without receiving Equifax solutions.
DISPUTES
e-OSCAR required for consumer disputes. AUDs processed through e-OSCAR with Equifax Reporting Member Number as subscriber code.
MIN ACCOUNTS
Fewer than 500 records/month: must subscribe to Automated Data View ($50/month) — allows furnisher to review tradeline as it appears on Equifax report. Licensed lenders: no minimum. Non-licensed: 1,000 records minimum (commercial).
MEMBER NUMBER
Must be assigned an Equifax Reporting Member Number (also called Subscriber Code) confirming successful credentialing before first submission.
HOA DATA
Equifax explicitly accepts HOA/condo association assessment data for delinquent accounts. Assessments only — fines/penalties not accepted.
COMMERCIAL
Equifax maintains a separate commercial credit reporting division. Commercial data: standard commercial layout template (Metro 2 not accepted for commercial non-financial).
EXCLUDED
Future services data (gym memberships). Self-reported tradelines. Pay-for-tradeline furnishers. All explicitly rejected.
NOT ACCEPTED
Non-financial commercial contributors may NOT use Metro 2 — must use Equifax's standard commercial template. Submission in wrong format will fail validation.
What both bureaus require from every furnisher — shared minimums
BOTH
Signed Data Furnisher / Member Agreement before first submission
BOTH
Written policies and procedures for data accuracy and integrity (Reg. V §1022.42)
BOTH
Monthly reporting of full portfolio — no skipped cycles
BOTH
e-OSCAR registration and dispute response within 30 days
BOTH
Original creditor name and Creditor Classification Code in every submission
BOTH
DOFD reported within 90 days of first delinquent submission
BOTH
Identity theft block procedures and non-re-report policy
BOTH
Compliance with CDIA Credit Reporting Resource Guide® (CRRG®) — updated annually
Consumer's state of residence governs — not the state where the debt originated or where the creditor is located. Always check the consumer's current address before reporting. Track address changes that move a consumer into or out of a restricted state.
Preemption uncertainty (Oct 2025): A new CFPB interpretive rule effective Oct. 28, 2025 argues FCRA broadly preempts state credit reporting laws — replacing the 2022 narrow-preemption rule. This creates legal uncertainty around the state medical debt bans listed below. The state laws remain on the books and are being enforced at the state level. Do not ignore them until your counsel clears specific state applicability. Track monthly.
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State Status Effective date Scope Furnisher rule Sales team action
CaliforniaFURNISHER BANJuly 1, 2025All medical debt — providers and debt collectorsCannot furnish medical debt to any CRADo not report any medical account where consumer address = CA
New YorkFULL BAN2024 (chaptered)All medical debt — licensed providers and ambulancesCannot furnish; any furnished medical debt declared voidDo not report any medical account where consumer address = NY
VirginiaFURNISHER BANJuly 1, 2024Health care providers and collection entitiesCannot report any portion of a medical debt to CRAsDo not report any medical account where consumer address = VA
DelawareFULL BANOct 27, 2025All medical debtCannot furnish; CRAs cannot reportDo not report — eff. Oct 2025
MaineFURNISHER BANJune 9, 2025Medical creditors, debt collectors, debt buyersCannot furnish regardless of payment status or repayment activityDo not report — broad — covers debt buyers
MarylandFURNISHER BANOct 1, 2025All medical debt furnishers and CRAsCannot furnish; bars use in credit decisionsDo not report any medical account where consumer address = MD
OregonFURNISHER BAN2025 (passed)Medical service providersCannot report medical debt to any CRADo not report any medical account where consumer address = OR
WashingtonFURNISHER BAN2025 (passed)Collection agenciesCannot report medical debt to CRAsDo not report any medical account where consumer address = WA
ConnecticutCONTRACT REQJuly 1, 2024Health care providers + collection entitiesProvider must contractually prohibit collector from reportingVerify your BAA/contract with referring provider includes reporting prohibition clause
New JerseyCONTRACT REQ2024Medical creditors selling debtCannot sell medical debt without contractual ban on CRA reporting by buyerVerify debt purchase agreements prohibit reporting
Rhode IslandMEDICAL BAN2025 (passed)All medical debtBans medical debt reporting; also bars wage garnishment for medical debt judgmentsDo not report; also note garnishment limitation in RI
MinnesotaFURNISHER + CRA BANOct 1, 2024Medical debt collectors and CRAsCannot furnish; CRAs cannot reportDo not report any medical account where consumer address = MN
IllinoisCRA BANJan 1, 2025CRAs — not furnishers directlyUnlawful for CRA to create report with adverse medical debt infoPractically: Experian/Equifax will not include; confirm your submission won't cause CRA liability
ColoradoCRA BAN (w/ exception)Aug 7, 2023CRAs — exception for loans >$766,550CRAs prohibited from reporting except for large credit transactionsConfirm Experian/Equifax reject CO medical submissions; include required consumer disclosure in letters
VermontSCORE REMOVAL2025Low/moderate income consumersMedical debt removed from credit scoring for qualifying residentsLimited practical impact on furnishing directly; monitor
Other notable state-level reporting restrictions
ALL STATES
State statute of limitations (SOL) on collecting debt — Separate from FCRA reporting limits. SOL governs when a creditor can sue. Ranges from 3–10 years by state and debt type. After SOL expires: debt may still be on the credit report (FCRA 7-year clock controls reporting) but is no longer legally collectible via lawsuit. Do not confuse the two clocks.
TEXAS
Wage garnishment near-prohibition — TX prohibits wage garnishment for virtually all consumer debts. Post-judgment enforcement runs through bank levies only. Reporting leverage is more important in TX than in states where garnishment is available.
PENNSYLVANIA
Wage garnishment largely prohibited — Like TX, PA restricts wage garnishment for most consumer debts. Collections strategy must rely on credit reporting and bank levies.
CALIFORNIA
California Consumer Credit Reporting Agencies Act (CCRAA) — Experian is legally required to notify all CA data furnishers of their obligations under the CCRAA. Consumers have a private right of action under CCRAA in addition to FCRA. Broader notice requirements apply.
MULTIPLE STATES
Mental health, HIV/STD, genetic data, substance use records — Most states add extra protections for these sensitive PHI categories beyond federal HIPAA. Build a state matrix for these categories if your medical portfolio includes any of these account types.
STEP 01
Sign agreements
Separate Data Furnisher Agreement with Experian AND Equifax. Cannot share or cross-apply. Obtain your Equifax Reporting Member Number.
STEP 02
Set up Metro 2
Purchase/license Metro 2 compliant software (CDIA-approved). Configure Creditor Classification codes, original creditor fields, and DOFD fields. Non-financial commercial filers: Equifax requires standard template, not Metro 2.
STEP 03
Register e-OSCAR
Register at e-Oscar.org. Required by both bureaus for dispute management and off-cycle updates (AUDs/ACDVs). Training available from CDIA.
STEP 04
Medical furnisher notice
If reporting medical accounts: notify each CRA separately that you are a medical information furnisher (FCRA §623(a)(9)). Set Metro 2 Creditor Classification = "02." Encode provider name.
STEP 05
Test file submission
Submit test file to bureau data analyst. Experian: via FurnisherHub. Equifax: via eFTS. Review validation results. Correct and resubmit if needed. Do not go live until test passes.
STEP 06
First live cycle
Submit full portfolio. All accounts: current, delinquent, charged-off. Verify DOFD is present for all collection accounts. Set monthly recurring schedule.
Monthly compliance checklist — every reporting cycle
MONTHLY
Submit full portfolio — every account, every cycle. Missing an account for 6+ months may result in CRA purge.
MONTHLY
Update balances, payment status, and account condition codes accurately.
MONTHLY
Check for new bankruptcies in portfolio — pause reporting on those accounts.
MONTHLY
Review medical accounts against state ban list — flag accounts where consumer moved to a ban state.
MONTHLY
Process pending e-OSCAR dispute responses — 30-day investigation deadline applies from CRA receipt date.
MONTHLY
Check DOFD age — remove any account within 30 days of hitting its 7-year (or 10-year) obsolescence date.
Dispute handling — mandatory obligations
DEADLINE
30 days to complete investigation after CRA forwards dispute. Extendable to 45 days only if consumer provides additional info during the period.
INVESTIGATE
Must conduct thorough investigation — cannot simply verify with your own records. Review all info provided by the CRA alongside the dispute notice.
REPORT BACK
Report investigation results to CRA. If data is inaccurate or unverifiable — modify, delete, or permanently block. Notify ALL CRAs that received the original information, not just the one that forwarded the dispute.
NO RE-REPORT
Do not re-report deleted data in the next reporting cycle without a verified basis. Fix your system of record first.
DOCUMENT
Keep full audit trail of every dispute: what came in, what was investigated, how you responded. CFPB and state AGs actively audit dispute handling.
Sales team quick-reference — account acceptance decision tree
Q1
Does the debt arise from a contract or voluntary agreement to pay?
No → Do not accept for reporting. (Traffic tickets, fines, municipal fees.)
Yes → Proceed to Q2.
Q2
Is the account within the FCRA reporting window?
No (past 7 years from DOFD) → Cannot report. May still be collectible if within state SOL.
Yes → Proceed to Q3.
Q3
Is this a medical account?
Yes → Check: (a) Is consumer in a ban state? → Do not report. (b) Has 1 year elapsed from date of service/DOFD? → If not, hold. (c) Is balance >$500 and unpaid? → Eligible if ban state cleared. Register as medical furnisher. Encode provider.
No → Proceed to Q4.
Q4
Has the consumer filed for bankruptcy?
Yes → Pause all reporting on included accounts. Record case number. Resume only after discharge/dismissal order.
No → Proceed to Q5.
Q5
Do you have the original creditor name and DOFD?
No → Obtain from placing creditor before submitting. Missing = bureau rejection.
Yes → Account is eligible to report. Submit in next monthly cycle.
Enforcement — who is watching and what are the penalties
CFPB
Max $4,983 per violation. Active 2025 enforcement focus on FCRA despite workforce cuts. Active lawsuit against Experian for dispute failures.
FTC
Retains enforcement authority for non-bank entities. March 2026 FCRA revision published — review for any new provisions.
STATE AGS
All 50 states have independent enforcement authority. Medical debt ban state AGs actively enforce. CA, NY especially active.
PRIVATE SUIT
Consumers: actual damages + statutory damages ($100–$1,000/violation) + punitive damages (willful) + attorney fees. SOL: 2 years from discovery or 5 years from violation. Attorneys take on contingency.